South Carolina Steel Corp.
Pierre Capistran, partner Mobilis Performa Inc.
As you complete the productivity improvement project at SC Steel, I would like to thank you and the Mobilis team for delivering all that you promised. You have made all the improvements committed and have done so within the promised time frame and for the estimated cost.
The Mobilis methodology and the capability and commitment of your personnel have changed management behaviors in a way that will perpetuate 20% (or more) improvement in plant productivity long after your work here is complete. By involving our personnel in the development and implementation of solutions, you have created a level of ownership that ensures sustained results, I am certain that the follow-up audits that you will conduct will be rewarding to you as well as SC Steel.
Making the decision to undertake the improvement project was a tough decision for me. I knew that the benefits would justify the cost as long as the improvements were sustainable. I had to ask myself, “can our personnel learn new behaviors and perpetuate the improvements?” Had I known in advance how effectively your team would engage, teach, and mentor our personnel, I would have had no hesitation making the decision to proceed with the project. André put our plant supervisors at ease from the time he arrived – quickly earning their trust and respect and showing them how to practice active management skills. Likewise, Nadia was a big help and encouragement to our shop personnel. Michel’s training and mentoring left our supervisors with a completely new set of leadership skills, and Marthe’s welder skills assessment is an excellent tool and will serve as a platform for developing other assessment tools.
Michel’s passion for achievement and pushing the project during a pivotal period of productivity improvement gave the boost we needed at just the right time.
On behalf of the entire SC Steel team, I want to express our deep gratitude for taking SC Steel one step closer to achieving our goal of becoming Best in the Business.
Very truly yours,
Vice President and General Manager